The delivery

1. Shipments ​

a. Terms and Conditions

Packages are generally shipped within 1 day after receipt of payment. They are shipped either via Mondial RELAY (delivery to a collection point) or via DPD or Colissimo (home delivery). The choice between these last 2 carriers for home delivery is made automatically by our system depending on the location. Each order has a tracking number and is delivered against signature. Regardless of the delivery method chosen, we send you a link to track your package online.

Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while transport costs vary depending on the total weight of the package. We recommend that you group all your items in one order. Your package is shipped at your own risk, but special care is taken with fragile items.

The dimensions of the packages are appropriate and your items are properly protected.

b. Shipping days

Your packages are collected from Monday to Friday. There is no collection during weekends or public holidays.

Monday

Tuesday

Wednesday

THURSDAY

Friday

SATURDAY

Sunday

YES

YES

YES

YES

YES

X

X

c. Delivery days

Monday

Tuesday

Wednesday

THURSDAY

Friday

SATURDAY

Sunday

YES

YES

YES

YES

YES

YES

X

2. Country of delivery

- Metropolitan France (excluding Corsica)

- Europe

  • Belgium
  • Spain
  • Italy
  • Luxembourg
  • The Netherlands
  • Portugal
  • United Kingdom
  • Finland
  • Ireland
  • Suede
  • Swiss
- Overseas
  • Guadeloupe
  • French Guiana
  • Reunion Island
  • Martinique

    3. Delivery rates

    - Metropolitan France (excluding Corsica)

    A) Relay point

    - less than 49€ + more than 49€
    4.90€ Offered

    B) At home

    From €7.90 to €9.90 depending on the weight of the package

    - Europe + United Kingdom

    From €8.90 to €17.90 depending on the weight of the package

    - Overseas + Switzerland

      0.1 kg to 17 kg 17 kgs to 30 kgs Weight > 30 kgs
      From €19.90 to €99.90 From €104.90 to €164.90 169.90€


      4. Returns

      Returns are accepted within 30 days of receipt of the product if it does not suit you. To do this, you must first send us a notification by email so that we can authorize the return to: contact@african-avenue.com